Personal Information We Collect
DonorSpring collects information from and about users of our Service in a variety of ways. We act as a service provider to organizations (“Clients”) who want to engage with individual consumers (“Client Consumers”) through the Service. In providing the Service to our Clients, we collect and obtain information about Client Consumers to, among other services, deliver fundraising emails to Client Consumers that can also be used to make payments. In this capacity, DonorSpring acts as a data processor. We also collect information from Clients, Client Consumers and other individuals when they visit our Website or register to use our Services.
Information You Provide. We collect information you provide when you use the Service or otherwise communicate with us.
If you are an agent, officer, or other employee of a Client or an individual using services controlled or managed by DonorSpring (“DonorSpring Consumers”), we will collect the Personal Information you provide when you register for and contract to use the Service.
If you are an DonorSpring Consumer, we collect various Personal Information that you provide when you use the Service, for example, when you:
Personal Information about Client Consumers that Clients Provide to Us. Clients may provide us with information about their Consumers through the Service or offline for inclusion in the Service. Such information may include Client Consumers’ name, email address, and telephone number. Our Clients are responsible for providing notice and obtaining appropriate consents necessary for us to process this Personal Information.
Personal Information We Automatically Collect. Like most online services, we may automatically receive and store certain Personal Information about you through your browser or device. As discussed further below, we and our service providers may use a variety of technologies, including cookies, to assist in collecting this information.
Personal Information We Collect from Social Media and Other Content Platforms. When you “like” or “follow” us on Facebook, Instagram, Twitter, LinkedIn, or other social media sites, we may collect some Personal Information including your name, e-mail address, and any comments or content you post relevant that is to us. We also collect your Personal Information if you sign up for one of our promotions or submit information to us through social media sites.
Personal Information We Collect from Others. We may also receive Personal Information about you from service providers, advertisers, business partners, and other third parties that we work with. We may combine this information with other information we received about you through the Service.
How We Use Your Personal Information
We, or our service providers, use your Personal Information for various business and operational purposes:
Legal Bases for Use of Your Personal Information
Cookies and Similar Technologies
To collect the information in the “Personal Information We Automatically Collect” section above, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies in order to offer you a more personalized experience in the future (e.g. send personalized text messages such as shopping cart reminders), by understanding and remembering your particular browsing preferences.
As we adopt additional technologies, we may also gather information through other methods and technologies.
Please note that you can change your settings to notify you when certain cookies are being set or updated, or to block certain cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available at Adobe’s website. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Service and that DonorSpring does not control the choices that are available through above third party offerings.
Online Analytics and Interest-Based Advertising
Analytics. We may use third-party analytics services (such as those of Google Analytics) on our Service to collect and analyze usage information through cookies and similar technologies; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your Personal Information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Interest-Based Advertising. When you use the Service, DonorSpring may use the information collected from you in order to display advertising to you on other websites, such as Facebook or Google about products, services, and related features that we think may be of interest to you to improve and personalize your use of the Service. This type of advertising is called retargeting. These ads may be personalized based on various factors such as the features you are using, demographic and geographic data, and other information that we collect about you. This advertising may be based on your current activity or your activity over time and may be tailored to your interests.
In order to provide this interest-based advertising, we may use third party service providers who, on our behalf, may place cookies or other tracking technologies, such as cookies and SDKs on your computer browser, mobile phone applications, or other devices to collect information about your use of the Service in order to provide interest-based advertising to you both on the Service and on other websites.
If you are interested in more information about interest-based advertising and how you can generally control cookies and other tracking technologies from being put on your device to deliver such advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s (DAA’s) Consumer Opt-Out link, or TrustArc’s Advertising Choices Page. To opt out of the display of interest-based advertising from Google, please visit the Google Ads Settings page. Facebook also offers settings that may control what information Facebook uses about you or your device activity for advertising purposes. For more information, you will need to log in to Facebook via the Sign In link and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app).
Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising even if you opt-out as described above. In that case, the advertising will just not be based on your interests.
Notice Concerning Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals. Learn more about Do Not Track.
How We Share Your Personal Information
We may share, transfer, or disclose your information to the following parties:
From time to time, we may share aggregate or de-identified information about use of the Service and individuals. We may share or disclose such aggregate or de-identified information with any third party, including advertisers, promotional partners, and sponsors.
Protection of Personal Information
We maintain reasonable physical, technical, administrative, and organizational security measures that are designed to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. These measures are commensurate with the sensitivity of the information that we maintain about you. While we strive to protect your Personal Information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
Retention of Personal Information
We retain your Personal Information for as long as your account is active or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect DonorSpring and our users, and enforce our agreements. Upon request, we will provide you with more information on the exact retention periods applying to your Personal Information in each case.
Third Party Links and Features
The Service is intended for general audiences and not for children under the age of 13. If we become aware that we have collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without legally valid parental consent, we will take reasonable steps to delete it as soon as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws.
Your Rights and Choices
We respect your right to make choices about the ways we collect, use, and disclose your Personal Information.
Your Legal Rights. Depending on the laws of your local jurisdiction, you may have certain rights and choices with respect to your Personal Information. For example, under local laws, you may be able to ask us to:
We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain Personal Information may be exempt from such requests in some circumstances, which may include if we need to keep processing your Personal Information for our legitimate interests, to comply with a legal obligation, or if you are a resident of a country or state that does not provide the rights you have requested. We will let you know where this is the case or if certain rights don’t apply in your country or state of residence. We may request you provide us with information necessary to verify your identity before responding to your request as required or permitted by applicable law. If you consider that we have processed Personal Information in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a competent data protection authority.
Marketing Communications. You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, and promotions that might appeal to your interests by contacting us using the information below:
Information for California Residents and California Notice at Collection
CCPA Categories of California Personal Information We Collect
Sources of Personal Information
We collect these categories of Personal Information as described in the Information We Collect section, which include the following sources: from you when you use our Services; through your use of our website and social media pages; our service providers and business partners; and publicly available sources.
How We Use and Disclose These Categories of Personal Information
Your California Privacy Rights
If you are a California resident, the CCPA allows you to make certain requests about your Personal Information. Specifically, the CCPA allows you to request us to:
If you choose to exercise any of these rights, you will not be discriminated against or receive discriminatory treatment. You also may have the right to receive information about the financial incentives that we offer to you (if any).
When you seek to exercise your rights, we will take reasonable steps to verify your identity before responding to a request, which may include, at a minimum and depending on the sensitivity of the Personal Information you are requesting and the type of request you are making, verifying your name, phone number, email address, and other account information. If we are unable to verify your request, we will notify you and request additional information. If we do not receive this information, we will close your request due to our inability to verify your identity.
You are also permitted to designate an authorized agent to submit certain requests on your behalf. Authorized agents will be required to provide proof of their authority to act on your behalf. If an authorized representative submits a request on your behalf, we will contact you to confirm their representation. If we are unable to verify your identity, or confirm that you have authorized the request, we may not be able to respond to your request in full.
If you would like further information regarding your legal rights under California law or would like to exercise any of them, please contact us by the following methods:
When seeking to exercise your rights, please provide your email address, phone number, and any other information that may be relevant to your request. You may be required to additional identifying information as a security precaution to assist us in preventing the unauthorized disclosure of your Personal Information.
California “Shine the Light” Disclosure
The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the sharing of certain categories of Personal Information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your Personal Information with third parties for their own direct marketing purposes.
Information for Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident and you have purchased products from us, you may submit a request to opt out of any potential future sales under Nevada law by email to privacy@DonorSpring.com. Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Information for International Users
DonorSpring is based in the United States and, regardless of where you use our Service, the information collected as part of that use will be transferred to and maintained on servers located in the United States. By using our Service, you consent to this collection, transfer, storage, and processing of Personal Information in the United States.
In addition, the processing described above may involve overseas storage and other overseas transfer, including in or to countries or territories where the laws may provide a different level of data protection. Without limiting the foregoing, your Personal Information will be disclosed by us to our affiliated entities and vendors which conduct operational, technology and customer service functions in various jurisdictions, including the United States of America, and other countries where we operate. When Personal Information is transferred to such countries or territories not recognized under applicable law as offering an adequate level of data protection, we have put in place appropriate data transfer mechanisms as required under applicable law (such as the EU Standard Contractual Clauses) to ensure Personal Information remains protected. You can obtain a copy of the relevant data transfer mechanism we have put in place to protect personal data by contacting us as described below.
Last Updated: November 16, 2022